As we all know this in Australia most of the people trust Telstra for their important data and privacy network or we can also say that users choose Telstra to communicate to each other and for personal and business purpose, which contain sensitive or confidential data about you and your business but if anyhow your Bigpond email account get compromised then Telstra suspended your account or reset your Telstra ID to secure your data because when Telstra get to know that your Bigpond account is having suspicious activity then they immediately force stop your account which prevent hackers to steal your personal information. Bigpond email account can be compromised due to various reasons like if you visit any harmful webpage which contain virus or by clicking and opening on any suspicious links can also compromise your Bigpond email account, so here in this guide we mention you some steps to get back access of your compromised Bigpond email account and to prevent this in future. If you have any urgency then we recommend you to directly reach out on Bigpond customer care for faster resolution.
Steps to fix compromised Bigpond email account:
1. First open the web browser on your system then go to Telstra password recovery page.
2. Enter your Bigpond email address and click on reset password option.
3. Identify yourself by selecting a verification method like a registered mobile number.
4. After verification, create a new password for your Bigpond account.
5. Login with new credentials and search for mail forwarding, rules and filter rules in your setting.
6. If found any email address and rules which are not applied by you then remove it immediately.
7. Sometimes old data can conflict with new security updates, so clear all browser cache.
8. If you are using a Bigpond account on email clients then update them and re-check mail server settings for both incoming and outgoing server and also update your new password.
9. Scan your Bigpond inbox and send a folder for unauthorized password reset emails and change password for banking or government accounts which are linked to this Bigpond email account.
10. If your account is not fixed by you because of a virus that hackers installed in your system then we suggest you connect with Bigpond customer support quickly.
How to improve the security of your Bigpond email account?
To improve security of your Bigpond email account you don’t need to do big changes on your account, only you need to update your antivirus software and operating system, update your password regularly, ignore emails or pop ups who are asking for your personal data, don’t use same login credentials on other platforms, never download unsolicited software, don’t login into public systems, always create a strong passwords for your account and check for email forwarding option time to time by practicing these steps you can improve or we can say add an extra layer for your Bigpond email account which will stop hackers to compromise your account and save your personal information but if your email is compromised and you try all steps that we ask you to do and still getting failure because of hackers changed your registered details then instantly reach out to the Bigpond customer support.