One of the simplest and classic online communication mode is the email account. There are so many different email service providers today that gives us plenty of opportunities to decide which we want to avail. However, despite the huge number of service providers, only a few are truly remarkable and enjoy consistent client base. One such email account is the Telstra. Telstra was earlier known as bigpond which was noted among the best email service providers there is. However, despite the quality and the features, complain about glitches is not uncommon and bigpond have encountered the same. However, the excellent customer care number which is available all the time ensure that no customer face any hindrance while enjoying the features and functions of the account.
One of the major problem that many users of the email account complain about is the trouble while resetting username and password. You can do it by following the steps mentioned below as well as by getting in touch with the customer care experts of Telstra:
- Login to your Telstra email account using your present username and password.
- Go to the settings menu of the email account and look for the user accounts tab. Click on the edit button adjacent to this tab.
- In the respective fields, enter your present username and then the user name you want to replace it with. Suggestions which are relevant and available will be shown in the side. Similarly if the id of your choice has already been taken, that will be displayed as well. Choose a username and click ok.
- On clicking ok your identity will be verified and for that you will be asked to enter the current password for your amount. Once, you have entered the password you will be redirected to the login page again and have to re-login with the new id.
- Similarly, to change the password, you have find the tab change password in the settings menu.
- Once you have opened the tab, enter the present password and then the new password and confirm it. The changes will be made.
- In many cases, the user is unable to do this because they have forgotten the present password. In such case, you have to communicate with the Telstra customer care number which is available round the clock and you can make sure all the troubles are solved by getting in touch with them.
- Changing your password is elemental after every few months due to security reasons and hence, make sure that you do this accordingly.
- Also, trouble and glitches while changing the password and the username is not uncommon and you can sort them out by clicking the contact us button in the settings menu.
Bigpond Customer Care Number is one of the best way to make sure that your email account is running and smooth all the time. The experts know every method of solving troubles related to the email address and they will make sure that your amount is in a good condition.