Direction to Reset Telstra Mail Password

Telstra is a giant telecom company which provides services like mobile, internet, and Telstra mail. If we talk especially about Telstra mail it is quite frustrating when you are unable to access mail account due to forgetting password or email account get locked due to multiple failed attempts made by user. This blog is all about how to recover your Telstra webmail password.

Reasons why you need to recover Telstra email password.

There are several reasons why you need to reset your Telstra mail password, for example: –

1.      User forgot Telstra mail password

2.      Telstra account locked due to multiple attempts leads to mail account locked

3.      Suspicious login attempt

4.      Mail account password is compromised, change password for security purpose

How to reset Telstra webmail password


Let’s follow the steps which will guide user change or reset your webmail login password.

1.      Open the browser go to official Telstra website to reset your mail password

2.      Enter your Telstra mail address for example: username@ telstra.com

3.      Open reset link sent by Telstra in recovery method in registered mobile number as   SMS or email in alternate email address

4.      For security reasons verify confirm through date of birth for account holder verification

5.      Enter one time code sent by Telstra in registered mobile number or email address

6.      Create new secure passwords by using uppercase, lowercase letters, symbol, number or special character. (Don’t use old password)

7.      Confirm new password

Notes: If you are accessing Telstra mail through mail client service then do not forget to update password in outlook, thunderbird, mac mail, Samsung mail etc

How to update Latest Telstra mail password in a client server application.

A.     Open mail applications for example: outlook, thunderbird, mac mail etc

B.     Go to Accounts

C.    Select Telstra mail

D.     Click repair

E.      Enter new password

F.      Click save or done

Telstra mail sends or receives problems after updating password

After updating Telstra mail password if you are unable to send or receive mail problems then check mail server settings are correct, you can match the server settings mentioned below.

Incoming mail server for Telstra mail

A.     Server: Imap.telstra.com

       Port Number: 993

      Encryption type: SSL/ TLS

B.     Server: Pop.telstra.com

Port Number: 995

      Encryption type: SSL/ TLS

Outgoing mail server for Telstra mail

C.    Server: smtp.telstra.com

Port Number: 465 (recommended) or 587

Encryption type: SSL/ TLS

After updating the password click and send or receive email to check its working fine.

Notes: – VPN creates server barrier so make sure to turn off the VPN while using Telstra mail through mail application.
If your Telstra password still does not work, then we suggest you contact Telstra customer care or visit Telstra store for help. You contact by phone, chat or through a Query form.


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