Bigpond email mail was initiated and launched, focusing on customer satisfaction by providing reliable and efficient email services. The company also provides IMAP accessing services that make it easier for those customers who are using the email services on mobile and tablets as well as on the computer without any hassle. The company is well known for the sustainable features and services provided to the customers. Since there is no big issue report, there is some small issue like Bigpond email getting locked. Some of the possible reasons and their solution are mentioned below.
If the customers have not logged into their account within 180 days of the time period, then the system will detect the inactivity of the account. So, the account will be suspended or locked due to inactivity. In order to reactivate the account, customers must contact the Support Service of Bigpond mail.
Some customers might have some pending bills to be paid. In that case, the account of those customers will be suspended. But all the emails from the account are not deleted, and customers can use their account with limited features. The email sent to the suspended account will retract back to the sender. In this case, customers have to pay the remaining bills for the subscription they have. After the payment, the system will reactivate the account within 24 hours.
If the customers are unable to log into the account with their login credentials and the account is detected for spreading spam email, the account will be locked for security purposes. As the account is compromised, customers must get connected with the support team in order to regain access to their account. After getting the account back, the users must not forget to change the password for future prevention from malicious attacks. To change the password, follow the instruction below.
- Go to the login page and login with your email address and password.
- Click on the profile and then on the mailbox.
- Click on the email address and then manage mailboxes.
- Click on change password.
- Enter your recent password.
- Enter your current password.
- Click on save.
Suppose a customer decides to deactivate the account or does not want to have a subscription anymore and then contact to Bigpond Customer Support for deactivation. In this case, the account of the user will supposedly get deleted by technical teams after 30 days. In order to keep the account, the customer must contact the support team and notify them about keeping the email account before deletion.
These are the four major reasons behind Bigpond email getting locked with their possible solution. This article should help those customer-facing the issue with lock account. If there is anything more to know about, then kindly refer to the Bigpond Technical Support department.