It has been seen that most people prefer to check their emails through email applications like Thunderbird or Outlook. Even though you can enjoy multiple benefits when you use an email client, Telstra webmail provides people with an easy-to-use interface to begin using your BigPond mail through any web browser program. In fact, you don’t even need to develop any technical knowledge to use it. However, sometimes you may encounter issues like the webmail being unable to accept emails from BigPond. Well, this is a common issue, and you can resolve this by contacting the BigPond technical support team. Before that, we would suggest you give the below-listed methods a try to resolve the problem.
Some Common Reasons Behind This Issue
- It can happen due to slow internet connectivity.
- If the receiver’s email id is incorrect, then the receiver will not get the mail.
- It can happen due to using an unsupported browser for the email client you are using.
- If the storage space is low, you may not be able to send or receive emails.
Methods to Fix Telstra Webmail Unable to Accept BigPond Emails
- Use Right Telstra Webmail Address
Ensure that you are using the Telstra webmail login page through the official site, i.e., https://signon.telstra.com.au/login. Besides, make sure that your Bigpond email ID is still active. Your email ID should be in the form of firstname.lastname@example.org or email@example.com. If everything is good and you are still facing the issues, then try the next method.
- Turn Off Your Security Programs
Check by disabling your system’s security programs, like VPN, firewalls or antivirus programs. Sometimes, these programs can unintentionally block your BigPond emails. So, give this method a try and check whether the problem has been resolved or not.
- Incorrect Server Configurations
Another major reason behind this issue can be incorrect incoming SMTP or IMAP settings. To fix this, you need to make some changes. For the outgoing server address, enter mail.bigpond.com and type 465 or 587 for the outgoing server port. Then turn on the authentication option. For the encrypted connection, choose the SSL encryption option. You also need to configure the incoming server. Ensure that the account type is set as IMAP. Then enter imap.telstr.com for the incoming server address. Type 993 in the box located near the incoming server port option. The encryption connection type should be SSL.
The above-listed method will help you to resolve Telstra webmail unable to receive Bigpond emails. However, if you are still dealing with the same issue and looking for an instant solution, then it’s time to contact the Bigpond customer support team. They will analyze the issue and come up with an effective solution. You can contact them anytime you want. So, don’t think much and use the Bigpond Customer Support and get in touch with them now.