Bigpond is a telecommunication company based in Australia. It is the largest internet service provider providing internet services as well as webmail services. The company has recently gained the top position on providing customer support where all the queries and questions that are basically related to various issues like login, security, and account hacked and many more. It seems like there are some minor issues which are caused by the customers along with various reasons. Among them, one of the common issues is related to account suspension of Bigpond mail. We will be discussing the major reasons and their comparative solutions for account suspension, as mentioned below.
- The email account being compromised or hacked.
- No single login within 180 days period.
- Closing the account.
Changing password of Bigpond account for spam prevention.
- You need to log in to your Bigpond account.
- Next, go to the profile section and click on personal settings.
- Now go to the username and password section.
- Here update the password as well as other information for increasing security factors.
Closed account
If a user had chosen to close the subscription on the Bigpond email account, then the user must contact customer support within 30 days of the time period. After 30 days, the account might get deleted. If the user is willing to keep the account, then the user must ask for it, and the account will be there for one year without any charges. After that, users will be charged a fee to re-activate the account.
Payment dues
The Bigpond email account will be suspended if the user is not able to pay the remaining dues in time. The emails and history are not deleted, but the user cannot access all the features. To re-activate the account, the user must pay all the remaining dues.
Login after more than 180 days
Bigpond mail’s system will detect the interaction of users, either they have logged in to their account within the time period of 180 days or six months. If the account is not log in for more than 180 days, then the account will automatically get suspended. The emails and other information are not deleted, but the users must contact the customer support center in order to re-activate their account.
Another way to re-activate the account in the account that is suspended for more than 180 days is as follows.
- Visit the official website of Telstra mail.
- Click on support then category followed by email and manage inactive mailbox.
- Click on the sign into webmail link.
By following these above-mentioned steps, the users can re-activate their suspended accounts after 180 days. For further more information, refer to the Bigpond Customer Support Number.