How do I transfer or close a Bigpond Account in the Event of a Death?

To transfer a Bigpond account to different email clients the users have to make changes on their Bigpond account and email clients. Here we mention step by step instructions to be followed:

  1. Firstly the users have to enter their Bigpond email account using credentials.
  2. Go to the settings menu and search for an option related to “IMAP Access” or “Enable IMAP”.
  3. The users have to tap on the “Enable IMAP” button and save the changes.
  4. After that the users have to login to their email client and go to the settings option.
  5. The users are required to look for the “Account or Import” option and tap on the “Add a mail account” or “Check mail from other accounts” button.
  6. After tapping on the “Add a mail account” button the users are required to enter their email address of the Bigpond account and click on the “Next” button.
  7. The users have to select “Import email from my other account (POP3)” and tap on “Next” button.
  8. The users have to fill up the Bigpond email setting that includes IMAP server, port, username and password. The details can be found from the official website of Bigpond or call to Bigpond customer care for assistance.
  9. After the Bigpond email setting is configured the users have to select the options according to their preferences and tap on the “Next” button.
  10. Finally the email client will start to import the users email from Bigpond.

To close or deactivate Bigpond email account the users have to follow the instructions listed below:

  1. The users have to contact Telstra customers support through different channels like phone, email or live chat. The contact information will be on the official website of Bigpond.
  2. After getting in touch with Bigpond customer support, the users have to state the reasons to deactivate their Bigpond account. 
  3. The representatives of Bigpond customer care will ask for necessary information such as account details, personal information and security verification to authenticate the consumer identity and account ownership.
  4. The users have to follow the information provided by the customer service and also agree to the terms and conditions.
  5. Once the deactivation process is completed, the users have to confirm with Bigpond customer care.
  6. Check the account to make sure that the deactivation has been processed correctly.  

The steps mentioned above will help the users to transfer or close a Bigpond account in the event of a death. If the steps mentioned above do not work then, consider getting in touch with Bigpond Customer Care for updated information and assistance.

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