Can’t See Emails in Telstra Email?

The Telstra mail grants you access to a much larger mailbox storage with almost 10GB space for emails and attachments, not to mention the easy-to-use mobile access. With its improved security features and spam filtering and compatibility with almost any mobile device, tablets and computers, the email services from Telstra is quite a sought after one. What’s more is that you can keep your Telstra email address active for free for the first 12 months of activation even after you close your account on Telstra. However, after the 12 month period, you’ll be charged a small amount of $79 a year for using the account.

Using Telstra Emailon the go?

If you want to access your Telstra BigPond email using a web browser then here’s the following steps:

  • First, visit bigpond.com and then click on the webmail link there.
  • Once you’re directed to that site, simply enter your BigPond username or email address you used to create your account.
  • The next step is to enter the password and click on the “Log in” option.

In order to access your Telstra email account, however you’ll need tomake sure that you have the right browser versions suitable for it. However, many users often complain that they are unable to access the Telstra email. Often, if you do not have the following updated browser version, the problem may arise:

  • Internet Explorer- 10, 11 or above versions
  • Firefox 31 or above
  • Safari 7 or above on an OS X v10.9 or above
  • Google chrome 36 or above

Make sure your email can be accessed and seen by updating your device. Also make sure the internet connection is intact.

Why can’t you see the emails in BigPond?

The following are some of the reasons why you cannot see the email account:

  • The internet connection is weak
  • The account is not compatible with your browser
  • There is server error in the sender’s email account and hence the mails are not getting delivered.

For instance, you cannot open the emails when the data connection is down and the best way to prevent this is check and keep the email account up to date. To learn about these popular email clients and how to set them up, you can simply visit telstra.com/email setup and read their detailed instructions. For guidance regarding using mobile devices follow the given instructions for specific mobile and tablet devices on telstra.com/mobile support.

In case you’re still having trouble accessing your emails and viewing them, you can just get in touch with someone from the Telstra Customer Care Number at Telstra either via chat or by calling. Their experts are always available to assist you regarding any problems you may have while using their services. The best part is that there is even a crowd support forum at Telstra where you can ask fellow users for help or even find answers to your queries from a discussion on a similar topic among fellow users. But whether you choose a browser to access your Telstra email or directly access it from your mobile device or via an email client, always make sure that you stay cybersafe. To learn more about staying safe online visit telstra.com.au/abouttelstra/advice/internet. 

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