Bigpond, even though it has been acquired by Telstra, is still considered as a leading internet and email service provider in Australia. With Bigpond, customers can expect to experience superior-quality services. And the Bigpond mail service is quite simple to use. However, sometimes customers may face some issues while using Bigpond email, and one of the most common issues is unable to log into their Bigpond account. So, how to fix the Bigpond login problem? Well, there is no need to panic at all, as here you will find some tips to fix this issue. If you want, you can also get help from the Bigpond customer support team to resolve this issue instantly. Now, let’s have a look at the solutions.
An Easy Fix to Resolve Login Issue
If you are a Bigpond mail service user, then you will have to use the Telstra webmail services to send or receive Bigpond emails. In order to log into your account, you need to ensure that your email id is still active. Your email ID may look like firstname.lastname@example.org” or email@example.com.” Keep your Bigpond mail password handy to avoid any login issues caused due to entering an incorrect password. If you are entering the correct username and password and still facing the issue, then it’s time to contact the customer support team for help. They will guide you in this by offering instant solutions. Some other important things to keep in mind here are:
- Check Your Internet Connection
A slow internet connection can prevent you from successfully logging into your Bigpond email account. So, ensure that you have a fast internet connection and it’s working well. Always choose well-known internet service providers to enjoy an uninterrupted and fast connection. If you are using a Wi-Fi connection, try disconnecting your device and reconnecting it to the Wi-Fi.
- Hacked Bigpond Account
If your Bigpond account has been hacked, then you may not be able to access your account. So, if you notice any suspicious activities, contact the Bigpond support team to retrieve your account. Once done, change the password immediately to avoid this issue in the future. You can reset the password simply by clicking on the forget password option.
- Bigpond Server Issue
If your internet connection is stable and you are using the correct credential to log into your account, and still it’s showing a login error, then there may be some issues with the Bigpond server. Let the technical support team of Bigpond know about the issue, and once solved, you will be able to log in without any issues.
It is common to face login errors while using the Bigpond email service. But with these solutions, you can fix it and keep using the service normally. However, if you think it is happening due to a technical problem, then call the Bigpond Customer Support team now.