Yes, you can move or transfer the Bigpond account that includes your email address and associated services to another Telstra account. While transferring you have to log into your Bigpond account online and manage the email settings. Sometimes after managing the email settings also, you won’t be able to transfer the Bigpond account to another Telstra account. In such circumstances you have to follow the guidance mentioned below.
- First, you have to open the official website of Bigpond/Telstra, go to the customer support section and look for the information to contact the Bigpond customer support such as online chat, email address or phone number.
- After that you have to choose one option to communicate with the customer care, clearly explain the situation that you want to transfer Bigpond account, including the email address and associated services to another Telstra account. You have to provide the information of both the current and the targeted Telstra account which you want to transfer.
- The customer support may require you to verify the identity and ownership of both accounts. So, you have to prepare yourself to provide any personal information and answer security questions to confirm the identity
- You have to request the customer support for the transfer of Bigpond account to the new Telstra account. Ensure to provide all necessary information and follow the details provided by customer support.
- After the transfer is accomplish, you will receive a confirmation from the Telstra end that your Bigpond account has been successfully moved to the new Telstra account.
- After the transfer is succeed, you have to test the email address as well other services to ensure everything is functioning orderly on the new account.
Incase if your Bigpond account is still not moved to another Telstra account, then the best way is to visit the nearest store for an expert guidance with all the documents related with Bigpond/Telstra account for identity confirmation. You have to tell them that “I want to move Bigpond account to another Telstra account”, the expert will check your details on their system and ask you for the documents for identification. Once the identification is approved, they will transfer or move Bigpond account to another Telstra account as priority basis. Once the Bigpond Account is moved to another Telstra account, you will receive a confirmation message