Bigpond Smtp Server Settings Dropped Coming in Outlook

If the users are having bad experience regarding Bigpond SMTP server settings in Outlook and emails are not being sent or received, it’s important to check and verify the email account settings. Here are the steps where user can troubleshoot the problem and fix the issues:

  1. Double check the SMTP server settings:
    1. Firstly the users have to open the outlook and go to “File” and click on “Account settings”.
    1. Select the Bigpond email account and click “Change”
    1. The user have to check and make sure that the configurations are set properly
      1. Incoming mail server (POP3 or IMAP):
      1. Outgoing mail server (SMTP):
    1. The users have to mention username and password correctly.
  2. Check Port settings:
    1. The users have to be sure that the port which they are using for SMTP is the correct ones or not. Basically, for non-SSL/TLS connections Bigpond’s SMTP uses port 25 and for SSL/TLS connections is port 465 or 587.
    1. The users have to enable encryption if they are using SSL/TLS.
  3. Authentication Settings:
    1. The user have to make sure that the email client which they are using is set to use the same login credential for outgoing mail (SMTP) as for incoming mail (POP3 or IMAP)
  4. Secure user account:
    1. The users have to update their password time to time frequently to ensure security.
    1. Processing for two factor authentication (2FA) to add extra security to user email account.
  5. Firewall or Antivirus software:
    1. The user have to be smart and check the firewall or antivirus software settings to make sure that the software are not blocking outlook from connecting to SMTP server.
  6. ISP or network problems:
    1. Sometimes the internet connection may not be active which results issue with user internet service provider (ISP) or network. Incase if the user encounter such problem it’s better to contact ISP to verify that they are not blocking outgoing SMTP traffic.
  7. Verifying user email account access:
    1. The users have to make sure that their Bigpond email account is working properly and there are no issues in the account for suspension or disable.
  8. Test with a different email client:
    1. To figure out issues or problem with outlook the user have to set up their Bigpond email account with a different email client such as Thunderbird, windows mail, etc and check if the problem persists or not.

If you have gone through all the steps which are mentioned above and still having bad experience, consider reaching out Bigpond Customer Care for assistance. They will provide you specific instructions and make sure that the user will get a good service and facilities. 

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