Sometimes the consumers have to encounter “Bigpond email already exists” error in the Mac Mail app. To troubleshoot and resolve the error the users should follow the steps listed below:
1) Check Account settings: To check the account settings the consumers have to follow the steps mentioned below:
· Firstly the consumers have to open the Mail app on their Mac.
· Go to “Mail” in the top menu and select “Preferences”.
· Select the “Accounts” tab and review the existing accounts.
· Verify that there isn’t already a Bigpond email account configured. If there is, you might want to check if it’s a duplicate or outdated account.
2) Remove Duplicate Accounts: If the consumer found a duplicate or outdated email account then immediately remove it. To remove duplicate accounts the consumer have to follow the steps mentioned below:
· Select the account in the “Accounts” tab.
· Click the “-” (minus) button to delete the account.
· Confirm the deletion.
3) Update account information: If the consumers have the correct account but still experiencing issues, then they have to update the account information. To update account information the consumers have to follow the steps mentioned below:
· Select the Bigpond account.
· Verify the incoming and outgoing mail server settings.
· Make sure that the username and password are correct.
4) Restart Mac Mail: After making the changes the consumers have to restart the Mail app to resolve the issues.
5) Check for System Updates: The consumers have to make sure that the Mac’s operating system is up to date. Sometimes, the compatibility issues can be resolved by the software updates.
6) Keychain Access: To access Keychain the consumers have to follow the steps listed below:
· The consumers have to open “Keychain Access” on their Mac.
· Search for any entries related to Bigpond or email accounts.
· Delete any Keychain entries associated with Bigpond.
· Try setting up the Bigpond account again.
7) Recreate account: To resolve the issues regarding “Bigpond email already exists” error in the Mac Mail app the consumer needs to delete the Bigpond account completely and recreate the account again. To recreate the account follow the steps listed below:
· Remove the existing account from the Mail app.
· Add a new account and enter the correct Bigpond email settings.
These following steps mentioned above will help to encounter the “Bigpond email already exists” error in the Mac Mail app. If the issue still persists then get connected to Bigpond Customer Care Number for more information and assistance.