Bigpond is Australia’s premier internet brand which has involved into legacy services and now will be managed under Telstra mail platform while Bigpond name is being phased out in favor of Telstra and millions of active accounts still exists under the @bigpond.com domains and in this most accounts are capped at !0 GB this includes all emails, attachments and contacts and in attachment limits a maximum size for single mail including text and attachments is 25mb and if suddenly your Bigpond email stop working it can frustrate you because when its urgent to send some documents and you see its not responding or working it will let you to irritate and reason of this issue usually related to either a temporary service outage, incorrect account settings or maybe synchronization error with your device, so here we guide you some steps to make your Bigpond email working or for this you can also ask to our support team on Bigpond customer care.
Steps to fix Bigpond email is not working:
1. First check for service outages before changing any settings and confirm if the problem is on Telstra end if yes then visit the Telstra outage page to see if there are knowing issues which are affecting Bigpond mail in your area and then try to login directly through the Telstra webmail portal and if you can login and see your emails here then issues likely with your specific devices or app settings like Outlook or Apple mail.
2. If your webmail works but your app does not then you need to update your password and if you recently changed your password the you must update it on every device that uses your Bigpond account but if you have forgotten it then use Telstra password reset tool and try to remove and re-add the account this can also effective fix for sync issues then delete your Bigpond account from your device settings and add it back again this force the device to fetch the latest server settings and if your mailbox is full then you will stop receiving new messages.
3. If your Bigpond email requires manual configuration then ensure you are using these Telstra settings for incoming server IMAp-imap.telstra.com, Port-993 SSL and POP-pop.telstra.com, Port-995 SSL and for outgoing server IMAP-smtp.telstra.com, Port-465 or 587 SSL/TLS and POP-smtp.telstra.com, Port-465 or 587 SSL/TLS and at the place of username use your full Bigpond email address.
4. If you are using a web browser to access your Bigpond email, temporarily files can sometimes block the login page from loading properly then go to your browser settings and clear your browsing data for all time and then open private window and try logging in at Bigpond webmail if it works here then it means browser extension or cookie is culprit.
5. Sometimes Telstra may automatically suspend your account for security reasons or inactivity because accounts not used for more than 180 days may be suspend or if Telstra detects suspicious activity they may lock your Bigpond account to protect your data and to fix this login to your Telstra my account page there you see an option unlock my account or a link to verify your identity via SMS.
6. Disable VPN Some VPN IP addresses are blacklisted by Telstra, so turn off your VPN and try again then temporarily disable your antivirus software to see if its email shield is blocking the connection.
A non-working Bigpond email can be inconvenient but most issues can be resolved with simple troubleshooting steps whether it’s a password problem, incorrect settings or a temporary server outage but just by understanding the root cause is key and by following the steps which mentioned above and adopting preventive measures you can keep your email running smoothly and avoid future disruptions. Remember technology isn’t perfect but with the right approach you can stay one step ahead of most problems but if still after performing all the steps your Bigpond mail is not working then we suggest you to contact Bigpond customer support for better assistance.