Telstra is one of the Australia giant Telcom private limited company which service their customer with various services like home internet, Phone plan, 5G network, Broadband service and satellite network with other social welfare services. If you check in internet web browser and search for Top Australia Telcom company Telstra name will come over the top not only for best service but also for reliability. Today will talk about one of the services that is no longer operated by Telstra but still they provide support to the old user’s name as Bigpond. Bigpond is the one of the finest examples of best mail used in Oceania.
What is Bigpond Outage and how it affects
Bigpond outage problem is situation when email stop working for certain period of time due to bad weather condition. As Australia geography is designed by nature such a way where you can fine ocean with mountain and desert area which bring storm. Which affect the telecom lines. Although outage problem is temporary and fixed by company after email start working again.
What to do if email does not work due outage problem
If Telstra user is using email app like outlook or mac mail and still facing issue to access Bigpond mail than they do some certain steps to resolve the problem.
- Restart your device in which you using mail app for Bigpond
- Login to Bigpond mail account through the web browser and check password is working or if its not than reset your Bigpond password through following steps mention below:
- Open Telstra website go to support option a click recovers my password
- Type your Bigpond mail address
- Select your recovery method phone number or alternate email to get reset link
- Open Password reset link
- Create new password
- Confirm password
- Click save to apply changes after changing password
Go to Bigpond sign in page. Login again to check Bigpond password is working and able to access emails inbox if not than get in touch with Bigpond customer Care.
- Update Bigpond Password in mail app like outlook
- Open outlook mail app in system
- Go to file option and click more info
- Click on account settings
- Select Bigpond mail
- Choose manually repair with IMAP or POP server settings
- Replace old Bigpond password with new one with settings check
For Incoming Mail Server
Imap.telstra.com, Port 993, Security Type SSL/TLS
Pop.Telstra.com, Port 995, Security Type SSL/TLS
For Outgoing Mail Server for Both IMAP or POP
Smtp.telstra.com, Port 465 (recommended) or 587 Security type Start TLS
Authentication required
- Click Save or done
After update Bigpond password and server setting click on send or receive email. Check all Bigpond mail with start coming.
Even doing so many technical works if you still experiencing problem in Bigpond mail than you must consult with Bigpond Support number for better assistance.
Notes: If Bigpond password does not work than check with app mail password sometimes mail server app work on app generated password available in Bigpond web browser login in settings option.