When the users are receiving an “IMAP username and password incorrect” error while attempting to access their Bigpond email through IMAP, it generally means there’s an issue with the username and password that they are applying to authenticate. Here are some of the guidelines that the users can apply to troubleshoot this issue:
- If there is a single letter is changed or missed (such as Capitalization in words or entering a different alphabet letter) while entering the Bigpond email address can cause a failure to authentication, resulting error in the Username. Ensure to enter the correct and complete email address as the username. Remember to use “@bigpond.com” on the username.
- Same as the Bigpond username, the IMAP incorrect password also causes authentication failure. Always double-check the password while entering. Passwords are case-sensitive, so the users have to check that the Caps lock is enabled as well as the characters or symbol in the password field.
- Sometimes if the users have multiple accounts, then there’s a chance that they might forget it. If the users are not sure about the password or suspect it might not be correct then resetting the password through the Bigpond account recovery process will be the best option.
- The users have to check their IMAP settings and ensure to use the correct IMAP settings for Bigpond. The IMAP server settings include the incoming server (IMAP) hostname, port number, SSL/TLS settings, and authentication method. If the users can’t figure out these settings, they can simply visit the official website, go to the support section, and type the correct IMAP settings. The support team will provide the accurate IMAP server settings for the Bigpond account.
- Sometimes if there is something wrong with the Bigpond account status, it can trigger an error within the Bigpond IMAP username and password. Ensure that the Bigpond email account is active and in a good position. To troubleshoot authentication errors, the users have to make sure there are no issues in the account or the account is not temporarily suspended.
- Sometimes there can be inconstencies or temporary server issues on the Bigpond’s end, resulting in authentication errors. The Bigpond tech service might be working and trying to solve the issue, the users have to be patient and try later again.
By trying the steps mentioned above the users can resolve the problems within the Bigpond IMAP username password incorrect error. Sometimes the above steps may not work accurately and users may still encounter the issue. In such case, it’s best to get in touch with Bigpond Customer Support for assistance. They will diagnose the user’s problem and get a helpful solution to resolve the issue that is tailored to the user’s account.