Bigpond Email Not Working After Update

There have been multiple reports from Bigpond email users stating problems after updating their mail app to Outlook. This issue can be very hectic, especially if you do a lot of work through emails. In case your Bigpond email isn’t working after an update, there is no need to panic. There are different reasons why this might be the case, and in this blog, we will analyze the reasons and possible solutions to ensure your email is functional again.


What Could Cause Bigpond Email Not to Function After an Update?

While using the email app, after updating the mail app to Outlook, users may experience problems due to a number of reasons. One such problem that people have encountered is improper email settings. Perhaps the update changed or deleted some important settings, like the incoming and outgoing mail server settings. If these settings are not set up properly, you will not be able to send and – on some occasions – receive messages.

Another reason could be conflicts in certain compatibilities. Sometimes the updated versions of Outlook do not always support the Bigpond email service, leading to the inability to log in or even the absence of emails. In such issues, we may need to look for other updates or changes that can be made.

Furthermore, network issues could be another factor. Outlook might fail to sync with the Bigpond email servers if the internet connection is unstable. Emails can also be blocked from sending because antivirus or firewall settings are established to restrict the connection.

Another possibility is that after an update, Outlook has some bugs that interfere with the performance of your Bigpond email. In some instances, the Outlook application may not have installed properly, resulting in problems accessing your email.


How to Fix Bigpond Email Problems in Outlook

When your Bigpond email is misbehaving after updating to Outlook, do not despair just yet. There are a number of ways to solve it. First things first, have a look at Outlook’s email configuration. Double-check the incoming and outgoing mail server configuration. The incoming mail server for IMAP should be set to imap.telstra.com, while POP users should use pop.telstra.com. The outgoing mail server is smtp.telstra.com. Also, confirm the port numbers that should be used—993 for IMAP and 465 for SMTP.

If the customizations have been made as needed but the issue persists, try deleting and re-adding your Bigpond account in Outlook. This may aid in refreshing the connection, thus correcting any setup problems. To do this, access the account settings in Outlook, delete the current Bigpond email account, and add it again with the correct parameters.

Upgrading Outlook to the most current version may assist as well. On some occasions, Microsoft issues bug-repair patches that offer greater compatibility with additional providers. To confirm, go to the settings in Outlook and press “Check for updates.”

If you think that your antivirus or firewall is restricting the connection, you should try shutting it down for a while and analyze if your email is accessible. Should this be the case, add Outlook to your security software exceptions to ensure that it does not happen again.

Another option is checking your internet connection. Try restarting your router or changing your network if the connection is weak or unstable.

If all else fails, reach out to Bigpond customer support. They are in the perfect position to assist in the troubleshooting process and ensure your email account in Outlook has been configured properly.


How to Avoid Problems Like This One in the Future

It is advisable to periodically review your email configuration settings to avoid this problem again. Additionally, keeping Outlook up to date and using a reliable internet connection minimizes the chances of experiencing issues. Remember to also save and store crucial emails in the event of an app update or reinstallation to avoid losing them.


Final Thoughts

The decision to upgrade to Outlook has not been favorable, and now your Bigpond email is unresponsive. The problem could stem from improperly configured settings, incompatibility, or even poor network connectivity. The information provided in this article will enable you to self-diagnose the problem and fix it easily. If the problem persists, you can always seek help from Bigpond Customer Support. This guide has hopefully enabled you to use Bigpond email on Outlook with ease.

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