Bigpond email service is getting popular in Australia due to the amazing services it offers. This is a reliable webmail service offered by Telstra. By opting for Bigpond, you can also enjoy other services like mobile telephony, fixed line, mobile broadband, cable internet, dial-up internet, and more. Though they offer best-in-class products and services, you may face some technical issues while using them. But fret not, as they offer the best Bigpond customer service to all. Whether the issue is related to sending or receiving emails, login, etc., by contacting their customer support team, you can get instant solutions.
A common issue that most of the Bigpond users face is suspension of their Bigpond account. And in this post, you will get to know some methods to reactivate your account if it has been suspended due to the following:
- You have a closed Bigpond account
- Your email has been hacked
- Unpaid subscription
- If you have not logged in to your webmail account for more than 180 days
If you Have Closed Your Bigpond Account
If you have accidentally or intentionally closed your webmail account, then you can reactivate it. For this, you need to contact the Bigpond customer support team within 30 days for account reactivation.
Logging In After 180 Days
If you have not logged into your account for 180 days, then Bigpond will suspend the account. Well, this will not affect your attachments and emails. But you can’t use those attachments. If you want to reactivate your account, then take the help of Bigpond customer service and request the support team to reactivate your account.
Compromised Account
If Bigpond detects a compromised or hacked account, they may suspend that account. To prevent this, you should check the login information regularly and change your account password once a month. Follow the below-listed steps to change the password:
- First, log into your Bigpond mail account.
- Click on your profile and then go to the Personal Settings option.
- Now find the Username & Password option.
- Click on the Edit option to update your password.
If you detect any unusual activity, then report that immediately to the customer support team to prevent any unwanted issues.
It’s Now Easy to Resolve Any Issue
So, don’t panic if your Bigpond account has been deactivated. You can always reactivate it with the help of Bigpond Customer Service. Apart from these issues, the team can also help you with password recovery, restoring your mail settings, contacts, etc. Use their toll-free number to get in touch with them. You can contact them anytime you want for instant service and grievance redressal.
More Info: Bigpond Customer Support Australia