Bigpond mail users are encountering very rare and odd issues i.e. they are unable to receive Bigpond password reset link in registered mobile number or by email. This makes email users quite frustrating because this can lead to loss of important emails or updates. Before going to the solution users need to follow the following steps to reset the mail password.
Steps to reset Bigpond mail password
1. Open the browser
2. Go to the Telstra or Bigpond mail website
3. Type your Bigpond mail address for example: @bigpond.com, @bigpond.net.au, @telstra.com
4. Click forgot password
5. Enter Bigpond address
6. Click send link
7. Choose recovery option mobile number or recovery mail address
8. Open Bigpond password reset link in browser
9. Create password or passkey
10. Confirm new password Click save or done
In case you are unable to receive a recovery link then confirm your registered mobile number or email address in working. For this you can contact the Bigpond Customer Care team by phone, chat or by email. Usually, it will take 5.7 working days to fix the problem but there is an alternate way to get back your Bigpond mail account.
Follow the steps mentioned below
1. Open Microsoft edge browser
2. Open Bigpond or Telstra mail login link
3. Scan QR code option by phone for authentication
4. Your Bigpond mail will login
5. Now create an app generated password to set up your Bigpond mail in outlook or mail server app to receive emails.
Through will be able to access Bigpond inbox mail until your password reset link is unable to receive the problem solved.
Alternate way to fix the Unable to receive Bigpond mail password reset
Once you are able to login Bigpond mail through an authentication app or pass key. Go to my Telstra website and update your alternate email address and mobile number if you have one.
Follow the steps to update recovery mail address and password
1. In Telstra go to my profile option
2. Go to details
3. Click update option and add new recovery mail address
4. Verify change through one time code sent by Telstra in mail
5. Click save or done
6. For confirmation check Telstra confirmation mail.
Follow the same step to update new mobile number
1. In my Telstra profile
2. Go update number
3. Add latest number
4. Verify through one time code
5. Click save or done
After this now you will be able to reset and create a new mail password. Because you will be able to start receiving reset link in both new email address and phone number
How to reset Bigpond password after updating new recovery method
1. Open Bigpond website
2. Enter your Bigpond mail address
3. Click recover password
4. Choose recovery method
5. Open link sent in new mail or phone number
6. Enter date of birth of account holder
7. Verify through one time six-digit code sent to your new mobile number
8. Create new secure password
9. Confirm password
Your issue is resolved, still if you are unable to understand or not very tech savvy to do it yourself then you can take help of Bigpond Customer support team for better assistance.