Telstra have million of Bigpond users those who still using its email service since long time. Although Bigpond Brand is no longer with Telstra anymore or retired due to some reasons. But the good part is Telstra still values their Bigpond Customers and provide support 24 hours to them. Either is related to technical or non-technical related issues. Even Telstra have mentioned FAQs in their official website so that Bigpond current users can fix issue or get instant solution. But some issues cannot be fix by Bigpond customers by own like receiving Telstra look like email are from Telstra company or kind of spam.
How to verify Telstra mail is legitimate or spam
If you have received email by Telstra company related Billing or details update regarding but you are not sure about email is genuine or not. Then you can verify through small smart steps. Check the steps mention below.
Steps:
- Always check the senders email address, as Telstra have official domain-based email address.
- Address is not matching with Telstra domain or coming from odd mail address than mail is spam
- Telstra mail comes with their official details like ABN number or other details which you can verify online in internet.
- Email Sent by spammer have mismatch graphic or content type.
- Any link connected with Telstra mail with redirect you to official website not to any suspicious website.
Somehow if Bigpond users are not smart enough to find difference between Telstra genuine or non-genuine email than contact Bigpond Customer Care or you can visit store for help.
How to fix Telstra look like spam mail problem
After encountering Telstra look like spam email or when you sure about mail is spam than you can block permanently by yourself. Although Telstra security always takes care of such issues by own to keep their Bigpond users safe and secure their personal identity through block such activities. But anyhow you still received such email than you can follow certain steps for precautions.
Steps to block spam mail and address
- Login to Telstra mail account through Bigpond username and password
- Go to settings
- Click on sub mail settings
- Scroll or drag down to the mail setting page and go to block list
- Add senders spam mail address to block list
- Click save or done
You can also move spam mail to junk box so that in future you can avoid such mails. We suggest you also change your Bigpond account password to keep your personal information secure. Incase if there is any link connected Telstra spam mail comes than don’t open or enter personal details. Always use two factor authorization for extra layer of security. Do not share any financial details. We recommend you to contact Bigpond Customer Support if you have already shared details with spam mail provider. So that quick steps take by support agent can block your account from getting compromised.