Is your Bigpond email stop working but don’t know why? This is a panic for users those who are Telstra user and use Bigpond email for personal purpose to communicate with close one or to receive email about the service they have registered while sign up services. Bigpond is not only just an email but is also the example of Telstra Telecom service which offers to the customer as complementary. As Telstra is not longer offering Bigpond webmail service to the Telstra users anymore but still, they take care of old users.
Why Bigpond email stop working.
In past few years Telstra users use to complaint about Bigpond email stop working with different reasons. Let discuss the reason so that it will help Bigpond users to fix the problem in minutes with few technical steps and our guidance.
- Bigpond Account deactivated: If users haven’t use or login Bigpond mail account for 180 days or within 6 months than Telstra will deactivate or delete Bigpond account.
- Telstra Disconnection: Have you requested to disconnect the Telstra internet service than you have to speak with Telstra Customer Care because after internet discontinued your Bigpond email service will be deleted.
- Bigpond webmail Login issue: Have tired of login Bigpond account but shoes incorrect username and password than you have to reset you Bigpond password.
- Send or receive Problem: There are a lot of complaints raise by users that cannot send or receive email in Bigpond account in phone or computer specially in mail apps they are using to access Bigpond mail account. This can be due to user is using VPN or settings are not configured accurately.
- Telstra outage problem: Australia geographic is designed by nature such a way that most of time there is flood or thunderstorm that cause outage problem in Telstra server which leads to stop Bigpond mail stop working like login problem or cannot load.
Solution to fix Bigpond email problem
- Reactivate your Bigpond account: In case of Bigpond deactivation, you have to contact Bigpond Customer Care department and raise a request to reactivate service if it’s possible it will take 24 working hours to get activate
- Telstra Support: Contact Telstra Customer Support to get Bigpond email service activated there will a little activation charge separately if you don’t wish to continue Telstra Internet service.
- Reset Bigpond Password: Reset your Bigpond password through following steps and create new password and then sign to Bigpond account.
Steps To Reset password
- Open Bigpond or Telstra password reset link
- Type Bigpond email address
- Select recovery method and open link
- Verify your Identity through date of Birth
- Create new Password and confirm password again
- Click save or done
- Bigpond sends receive problem: Facing send and receive problem in Bigpond than check your VPN is not on that can impact server and mail app connection problem and also check your Bigpond email is configured problem as per Telstra Imap or pop and smtp settings.
- Telstra outage problem: Contact Bigpond Customer Support in outage problem. If your area is under bad weather condition than wait until condition get normal or sometimes just reset your Bigpond password can fix the problem in outage issue.
The purpose of the Blog is to discuss all the condition that cause Bigpond email stop working and solution to fix it without any technical skills.