If you living in Australia or you are Australia citizen you must know about popular Telecom company Telstra whose tentacles are spread in all over communication and internet world. This company is well known for their services like broadband, NBN, Prepaid service etc.
But today will talk about their complimentary service provided by Telstra to their personal and business user know as Bigpond email or webmail service. Bigpond is one of best and secure email access in phone, computer tablet and other smart internet devices well it is quite popular in senior citizens as well.
Why Bigpond Email Password Not working after outage.
When Telstra bring any update or their internet server go down or crash due to huge traffic or due to weather condition like storm and rain etc. The BigPond email server that specially configured in mail apps like outlook, thunderbird, Samsung or mac mail stop working. Only the reason the mail server that is based on imap or pop unable to communicate with mails. Even some time Bigpond website does not open until Telstra fix the internet problem although when this problem comes Telstra always notify to the Telstra or BigPond user by email or text message by an SMS.
How to Fix the Bigpond email password problem
Even after outage issue got resolve Telstra users unable to login or can’t send or receive email problem. In this case reset or change your old BigPond password and update them in your favorite mail app in computer or in smart and tablet.
How to reset Bigpond Password
- Go to the Official site of BigPond
- Enter your email address or Bigpond username
- Click on recover or forgot password
- Choose recovery option phone or email (Recommend you to choose phone number)
- Open SMS sent by Telstra in phone.
- Click on link highlighted in blue color
- Enter registered Date of birth to confirm your identity.
- Choose Create Password
- Enter New secure password
After Password create successfully update in outlook, mac mail or other mail apps. If you still face same problem after reset password than contact Bigpond Customer Care for better assistance.
How to change current password.
If already know the password but still not working than change your current password with the one
- Open Official site of Telstra
- Login to Telstra website
- Click on profile Option
- Click Change password
- Choose change current password
- Type the old Password
- Enter new password
- Renter New password for confirmation.
- Click save
After you change password use new password and update in all BigPond email connected devices and check email will start coming. If still issue persist than contact Bigpond Customer Support Number.