Bigpond is one of the most popular email services of Telstra. As Telstra have already retired the Bigpond brand but still providing Bigpond email service to the old Telstra user. As still Telstra hold a huge number of Bigpond mail users those who are still using this email as their primary email.
Why 0x800ccc0e Bigpond error in Outlook is coming
Telstra Bigpond mail users are keep facing error code number 0x800ccc0e in outlook while sending and receiving email due to server issue. This error comes when outlook mail application is unable to connect with Telstra server. There are several reasons that make this problem happen like Internet connected with device is not working or unstable. Eighter the incorrect IMAP or POP and SMTP settings mentioned while configuration of Bigpond account is incorrect.
As Australia county surrounded with ocean and half of Australia population lives in costal area so most of the time their bad weather condition keeps going. This leads internet problem or outage issue not only in Telstra but also other Internet service provider. Even incorrect password or if Telstra users haven’t updated the password after reset than this problem will come. Let’s not forgot about VPN (Virtual Private Network) block server connection due change in location with virtual network.
How to Fix Bigpond error 0x800ccc0e in outlook app
To fix the problem of error 0x800ccc0e permanently you have to go through some technical steps depend on the reason of this error in outlook.
- Check Server Settings:
For IMAP Bigpond Mail Server:
• Incoming Server: imap.telstra.com, Port 993, Encryption Select: SSL
• Outgoing Server: smtp.telstra.com, Port Number: 465 or 587, Encryption Select: SSL/TLS
Username: Bigpond email address.
Password: Bigpond password
Authentication: Required for outgoing server (SMTP).
For POP Bigpond Mail Server:
• Incoming Server: Pop.telstra.com, Port 995, Encryption: SSL
• Outgoing Server: smtp.telstra.com, Port 465 or 587, Encryption: SSL/TLS
Username Bigpond email address.
Password: Bigpond password
If outlook keep rejecting server settings than contact Bigpond Customer Support.
- Outage Issue: If you’re living in bad weather condition area than have to wait until Telstra outage issue solved by Telstra. Even after outage issue solved facing same problem than contact Bigpond Customer Care
- Bigpond Incorrect password: If you have mentioned incorrect Bigpond password or if password is updated than you will face this error to fix this problem update your latest Bigpond password. If password does not work than reset your password with simple steps.
- Open Telstra or Bigpond password link in browser
• Type your Bigpond email address and click continue
• Choose recovery method by email or registered mobile number
• Open link and create new password with Id verification
• Confirm new password and click save
After change password update new password in outlook if still this problem does not solve than use app generated password or contact Bigpond Customer Service.
- VPN: VPN (Virtual private Network create barriers between Bigpond Telstra and outlook client serve dues to change in IP (Internet protocol) identity which leads this error while sending and receive email problem. So while accessing Bigpond mail in outlook must turn of the VPN users use.