Telstra is one of the leading companies in Australia in Telecom sector. Telstra provides various services such as Mobile 5G services, home internet, entrainment, NBN plan and most popular email service known as Bigpond. Bigpond is a former name of Telstra which provide one of the safest and secure email which serve Australia since decade.
What is Telstra Outage Problem
If Telstra is your ISP (internet Service Provider) than you must have experience Outage issue. Outage problem mostly comes when there is bad weather condition is going in Australia region. As we all know Australia as oceanic county is 90 % of population lives in coastal area. Australia is cover with two oceans Indian ocean and Pacific Ocean. This cause bad weather condition like thunderstorm or heavy rain which leads internet outage problem.
Telstra Outage impact Bigpond email.
Telstra outage problem impact not only impact internet service but also cause major impact in Bigpond email service due which users facing hard time to login. Apart from users also miss important email sent by sender or cannot send emails to recipients. If you unable to login Bigpond account than contact Bigpond Customer Care.
How to fix Bigpond email in outage problem
If Telstra outage problem is fixed but still you are unable to access Bigpond email account than you do some minor technical steps than can solve Bigpond login problem such as change or reset Bigpond password.
Steps:
- Open the Telstra or Bigpond website if its opening in outage problem
- Go to the support option available top right side next to the cart icon
- Click Personal support and choose Telstra mail
- Click reset your password
- Now in recover your account page types your Bigpond email address
- Recover your password page choose recover method Phone or email
- Verity your identity through DOB (Date of birth) to authenticate you are and account holder
- Open the link received in selected recovery method
- Enter one time code sent by Telstra
- Create new password (Don’t use common or week password)
- Confirm new password again
- Click save or done
After change your old password to new Bigpond password still facing Bigpond or Telstra login problem then get in touch with Bigpond Customer Support team Australia.
Bigpond email send or receive problem in Client server or Mail apps after outage
Most of people use mail apps like outlook, Mac mail, thunderbird, mail washer etc to make easy access of Bigpond email so that they don’t miss daily emails. But after Telstra outage issue user use to complaint that they are unable send or receive problem since days or week. To fix this problem you need to update your password in client server app.
Steps:
- Open Mail like outlook
- Go the file option at top lefty corner
- Click accounts settings
- Select Bigpond account and click repair
- Enter new Bigpond password
- Clicl save, done or ok
After Updating Bigpond Password check email inbox your email will start coming. If you are using Bigpond account in phone or tablet do not forget to update your password.