
Bigpond Email is one of best example of Telstra service. Even Telstra have discontinued Bigpond email and retired from Telstra group. But still Bigpond user is confused that Telstra will provide support this email service or not. The good news is Telstra still provide Bigpond customer service to their old customers. As company understand the importance of email in your life. As email play’s important role from personal to office purpose.
Why we Still need Bigpond Customer Care
After Telstra retired Bigpond brand still their Telstra users those who still using Bigpond email service. As Bigpond users sometime faces technical issue like if they forgot Bigpond password ad unable to reset than they need Bigpond Customer Care for help. There is other issue also complaint about like send and receive problem or mail storage is full. As half of Australia citizens are 50 plus and they are not so technical to understand fix these problems by own. Although Telstra provide local store facility but due to age and some people can’t visit store due to distance they need online support for Bigpond account.
How to contact Bigpond Support
If you facing any problem in Bigpond mail than don’t worry Telstra provide support in various ways.
- Support By Telstra app: If you access Bigpond mail in smart phone like apple, lg, Samsung etc than you can download Telstra app. After sign by Telstra username and password or by Pin. Go to support option select the query and can get in touch with Telstra agent.
- Chat by Telstra Support: You can also contact Bigpond Support though chat for this you have to visit Telstra official site:
- Click Chat support
- Type your Name, phone number, Date of Birth, Telstra account number and verify through One time code. Telstra team will help you regarding Bigpond email problem.
- Contact Bigpond by Toll free Number: If you are not able to get in touch by chat than you can contact by phone number. The phone number work 24 hours 365v days available. For this you can verify by name, date birth, security question and one time code and then on call agent will troubleshoot regarding Telstra mail.
- Multilingual support: Telstra always take care of their people as in Australia user are Chinese, Punjabi, Arabic, Vietnamese, Spanish. So that they don’t have to face language barrier problem while having Bigpond Customer Support online.
- International: As Telstra users are sometimes travelling from Australia to other countries for trip or business purpose. Then you can get support by international number for Bigpond email related issues.
- Telstra Store Visit: If you facing Bigpond mail problem but don’t have sufficient credentials to verify online then we suggest you to visit Telstra store for assistance related Bigpond mail issues. Make sure account holder carry identity proof to verify ownership of the account.