Are you Australia Citizen? Then you must know about popular Internet service provider “Telstra”
Telstra provide Top Notch service like Better Internet, NBN plan,5G plan and Satellite Internet and many more. There is one more important complementary service Telstra provide that is BIGPOND email service. Bigpond email service is well known for its good interface and easy to use experience.
Bigpond email stops in outlook after installing VPN
Telstra user is keep complaining that their email is stop working in outlook like they are unable to send and receive email. Even if they reset password and try to enter again in outlook it does not accept and gives error like something went wrong. Usually, this problem only happens when you have installed VPN (Virtual private Network). The work of VPN is to provide Virtual network and secure your real IP address and Geo location. This is how VPN secure you and your browsing data or information saved. There are some dedicated some companies like Express VPN<Surf Shark or Nord VPN. But it also provided by some Antivirus company like Norton, Avg, McAfee etc. When users use Antivirus, it also requests user to turn on VPN which leads to stop Bigpond email working in outlook or other mail apps like mac mail, thunderbird etc. VPN provide virtual IP address due to that Telstra server unable to communicate. Because Bigpond email setup on outlook or other work on server name as Imap and pop.
What to do to fix the problem.
It’s very simple to fix the problem there is no need to technical skills. Just turn of the VPP while using Bigpond email in Outlook. If you unable to find out VPN than go to search option in windows available in Task bar, Type VPN it will come up and then turn it off. If you unable to find than check your antivirus and turn of VPN.
If Still Bigpond Email Not Working Uninstall VPN.
- Go to Control Pannel
- Click Program and features
- Search VPN
- Select VPN and click uninstall.
- Restart Device
Open outlook and check Bigpond email is start working if not than you can get in touch with Bigpond Customer Care experienced technical experts for help. Make sure of you changed the BigPond password than update on outlook.
Here Short Steps to Update Bigpond Password
- Open Outlook Classic
- Go File Option (Left Top Corner)
- Click account settings
- Select Bigpond account
- Click Repair
- Select Manual Repair
- Enter Latest Bigpond Password.
- Click Ok or Save
Make sure Bigpond email server are correct
Example: Imap Details
For Receive Email: Imap.telstra.com
Port Number: 993
For Outgoing: Smtp.telstra.com
Port Number: 465 or 587
Incase if your Bigpond username domain ends with .net.au than POP server settings will work
Example: Pop Details
For Receive Email: Pop.telstra.com
Port Number: 995
For Outgoing Email: Smtp.telstra.com
Port Number:465 or 587
Notes: Still if Bigpond email issue does not resolve we recommend you to get touch with Bigpond Customer Support by Call or Fill a Query Bigpond Service team will reach you with 30 mins in Australia working time or you can also visit Telstra Store.