{"id":2083,"date":"2026-02-25T08:23:09","date_gmt":"2026-02-25T08:23:09","guid":{"rendered":"https:\/\/www.bigpondonlineservice.com\/blog\/?p=2083"},"modified":"2026-02-25T08:25:18","modified_gmt":"2026-02-25T08:25:18","slug":"unable-to-receive-bigpond-mail-password-reset-telstra-link","status":"publish","type":"post","link":"https:\/\/www.bigpondonlineservice.com\/blog\/unable-to-receive-bigpond-mail-password-reset-telstra-link\/","title":{"rendered":"Unable to Receive Bigpond Mail Password Reset Telstra Link"},"content":{"rendered":"\n

Bigpond mail users are encountering very rare and odd issues i.e. they are unable to receive Bigpond password reset link in registered mobile number or by email. This makes email users quite frustrating because this can lead to loss of important emails or updates. Before going to the solution users need to follow the following steps to reset the mail password.

Steps to reset Bigpond mail password
<\/strong>
1. \u00a0 \u00a0 \u00a0Open the browser

2. \u00a0 \u00a0 \u00a0Go to the Telstra or Bigpond mail website

3. \u00a0 \u00a0 \u00a0Type your Bigpond mail address for example: @bigpond.com, @bigpond.net.au, @telstra.com

4. \u00a0 \u00a0 \u00a0Click forgot password

5. \u00a0 \u00a0 \u00a0Enter Bigpond address

6. \u00a0 \u00a0 \u00a0Click send link

7. \u00a0 \u00a0 \u00a0Choose recovery option mobile number or recovery mail address

8. \u00a0 \u00a0 \u00a0Open Bigpond password reset link in browser

9. \u00a0 \u00a0 \u00a0Create password or passkey

10. \u00a0 Confirm new password Click save or done

In case you are unable to receive a recovery link then confirm your registered mobile number or email address in working. For this you can contact the Bigpond Customer Care<\/strong> team by phone, chat or by email. Usually, it will take 5.7 working days to fix the problem but there is an alternate way to get back your Bigpond mail account.

Follow the steps mentioned below

1. \u00a0 \u00a0 \u00a0Open Microsoft edge browser

2. \u00a0 \u00a0 \u00a0Open Bigpond or Telstra mail login link

3. \u00a0 \u00a0 \u00a0Scan QR code option by phone for authentication

4. \u00a0 \u00a0 \u00a0Your Bigpond mail will login

5. \u00a0 \u00a0 \u00a0Now create an app generated password to set up your Bigpond mail in outlook or mail server app to receive emails.

Through will be able to access Bigpond inbox mail until your password reset link is unable to receive the problem solved.

Alternate way to fix the Unable to receive Bigpond mail password reset
<\/strong>
Once you are able to login Bigpond mail through an authentication app or pass key. Go to my Telstra website and update your alternate email address and mobile number if you have one.

Follow the steps to update recovery mail address and password<\/strong>

1. \u00a0 \u00a0 \u00a0In Telstra go to my profile option

2. \u00a0 \u00a0 \u00a0Go to details

3. \u00a0 \u00a0 \u00a0Click update option and add new recovery mail address

4. \u00a0 \u00a0 \u00a0Verify change through one time code sent by Telstra in mail

5. \u00a0 \u00a0 \u00a0Click save or done

6. \u00a0 \u00a0 \u00a0For confirmation check Telstra confirmation mail.

Follow the same step to update new mobile number<\/strong>

1. \u00a0 \u00a0 \u00a0In my Telstra profile

2. \u00a0 \u00a0 \u00a0Go update number

3. \u00a0 \u00a0 \u00a0Add latest number

4. \u00a0 \u00a0 \u00a0Verify through one time code

5. \u00a0 \u00a0 \u00a0Click save or done

After this now you will be able to reset and create a new mail password. Because you will be able to start receiving reset link in both new email address and phone number

How to reset Bigpond password after updating new recovery method
<\/strong>
1. \u00a0 \u00a0 \u00a0Open Bigpond website

2. \u00a0 \u00a0 \u00a0Enter your Bigpond mail address

3. \u00a0 \u00a0 \u00a0Click recover password

4. \u00a0 \u00a0 \u00a0Choose recovery method

5. \u00a0 \u00a0 \u00a0Open link sent in new mail or phone number

6. \u00a0 \u00a0 \u00a0 Enter date of birth of account holder

7. \u00a0 \u00a0 \u00a0Verify through one time six-digit code sent to your new mobile number

8. \u00a0 \u00a0 \u00a0Create new secure password

9. \u00a0 \u00a0 \u00a0Confirm password

Your issue is resolved, still if you are unable to understand or not very tech savvy to do it yourself then you can take help of Bigpond Customer support<\/strong> team for better assistance.

\u00a0


<\/p>\n","protected":false},"excerpt":{"rendered":"

Bigpond mail users are encountering very rare and odd issues i.e. they are unable to receive Bigpond password reset link in registered mobile number or by email. This makes email users quite frustrating because this can lead to loss of…
Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":2085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,10],"tags":[24],"class_list":["post-2083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bigpond-password-reset","category-fofgot-bigpond-password","tag-recover-bigpond-password"],"yoast_head":"\nUnable to Receive Bigpond Mail Password Reset Telstra Link - Bigpond Online Service +61(1800) 007 897<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bigpondonlineservice.com\/blog\/unable-to-receive-bigpond-mail-password-reset-telstra-link\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unable to Receive Bigpond Mail Password Reset Telstra Link - Bigpond Online Service +61(1800) 007 897\" \/>\n<meta property=\"og:description\" content=\"Bigpond mail users are encountering very rare and odd issues i.e. they are unable to receive Bigpond password reset link in registered mobile number or by email. 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